Service Design

A service is an ecosystem that includes public points of contact and internal interfaces, all spread out in moments, places and contexts. Truly standout services take a step back, look at the big picture, and deliver a consistent positive user experience always and everywhere. They seamlessly blend the online with the offline and the internal with the external, ensuring every touchpoint harmonises. That's how you transform customer and employee satisfaction into your greatest advantage.

Our Service Design specialists unify your company's presence, creating a harmonious experience whether it’s online, over the phone or in your physical space. But it's not just about the customers – Service Design also means making daily processes more efficient for your teams, enhancing their work experience. It’s two power-ups for the price of one. Service Design supercharges your service by enhancing convenience and simplifying processes for everyone, fostering a positive environment for both your customers and teams.

We take a multitude of individual components and fuse them into a harmonious whole. Insights from business management, psychology, sociology, and design thinking methods all help us gain a deep understanding of your customers and teams. Our Service Design workshops, where we work closely with you and your customers, form the core of this process. Together, we identify all your touchpoints and pinpoint how to make them more consistent and valuable through user journeys, Service Design blueprints, prototyping and continuous user testing. The next step? Turning ideas into reality.

Let’s be specific: we ensure that your services are viewed as consistent, simple and positive, boosting customer and teams satisfaction. And where there are happy people, there’s a thriving business. As specialists in this field, we offer recommendations to ensure your internal and external processes run smoothly. Service design is an opportunity to unify your external presence and internal operations and wrap your mind around where you stand and where you should go next.