Thanks to our expertise in developing generative AI tools for administrative and legal queries, we were chosen by HUG to implement Switzerlandās first LLM chatbot for general medicine. ConfIAnce enables patients to get answers to medical questions about the most common diseases.
A chatbot designed to meet patient expectations
Just like the chatbots we developed for lex4you or the Canton of Basel-Stadt, the accuracy of the given answers is crucial, as the reputation of the public health institution is at stake. The responses provided are not fully personalised and do not replace a medical diagnosis from a doctor (medical appointments remain highly recommended).
That said, ConfIAnce reliably answers patient inquiries, helping to ease the workload of general practitioners. The service primarily targets patients who have already received a diagnosis from a healthcare professional. This approach meets the growing demand for medical information from patients, who increasingly act as key decision-makers in managing their own health and that of their families and loved ones.
A LiipGPT application in general medicine
The tool we developed for HUG is powered by our LiipGPT LLM solution. Thanks to retrieval-augmented generation (RAG), LiipGPT provides precise answers based on specific data sourcesāwhether for customer support, a knowledge base, or user research. Unlike a GPT-based tool such as ChatGPT, which retrieves information from the internet or its own parameters, posing the risk of hallucinations, LiipGPT uses clearly defined, specific data sources. These sources can come from companies, institutions, or individuals and cover a wide range of formats (e.g. websites, intranets, CRM, ERP, Google Drive, MS 365, Slack, apps, etc.).
Successful AI usage requires high-quality data
ConfIAnce is another example illustrating the added value of a localised AI approach in a highly specific and sensitive field like medicine. No matter how powerful a tool is at processing, interpreting, and generating responses, it is worthless without high-quality data, both in terms of content and structure. Users no longer need to search through documents themselves, they simply ask their questions in their preferred language and receive answers in the same language. Another advantage for users is that this service is available 24 hours a day, 7 days a week.
Maximum security and data protection
Like LiipGPT, ConfIAnce strictly complies with Swiss and European regulations on data transparency and protection. All collected information remains anonymous, and data is stored securely in Switzerland. No account creation is required.
After nearly two years of rigorous testing, ConfIAnce is now availableāgive it a try! We are thrilled to have been able to leverage the capabilities of LiipGPT in the field of medical data. Our solution can also help you make the most of your medical or other data. Feel free to contact me, I'd be happy to show you a demo!